Purchases

Shop items are listed in USD. If you are purchasing from an alternative currency, the exchange rate is determined at the time of purchase according to the customer’s bank.

Exchanges and Refunds
We are unable to exchange or refund items that have been delivered. If you have not received your items or received the wrong item, please contact us. Refunds will be issued to your original payment method. If an address is entered incorrectly at the time of purchase, we will resend your item for an additional shipping fee upon request.

Shipping
If the customer provides inaccurate or incomplete information that causes the package to be delayed or returned to the fulfillment destination the customer accepts this as a consequence of his or her own actions. Items can be resent to the customer for an additional S&H fee equal to the original such fees charged. For more information regarding shipping please see our FAQ.


International Orders

International orders may be subject to import duties and taxes levied by the destination country’s government. Any additional fees including but not limited to duties and taxes are not covered by the shipping fee charged when your order is placed. Any such additional charges must be paid by the recipient/customer.

Due to the customs process, delivery times are estimates and may take longer than stated. In some cases, packages may be held in customs until any additional fees are paid.

Customs policies vary widely from country to country. Please contact your local customs office regarding these policies including duties and taxes.


For any questions or comments you may have please contact: hello@wovenmagazine.com